Help and FAQs
Answers to the questions we hear most. Can't find yours? Contact us.
How does DCT determine the vehicle for my booking?
For standard bookings the vehicle is assigned from the number of passengers and bags you enter, so there is always enough room. If you need a specific or premium vehicle, submit a Custom request and we will quote it, subject to availability.
What happens if my flight is delayed?
We track your flight and your driver adjusts to your actual arrival. Free waiting time after you land is included in your booking.
What services do you offer?
Fixed-price airport transfers, daily chauffeur hire for 8, 12 or 24 hours, and custom or premium vehicle requests quoted by our operations desk.
Can I choose a specific vehicle?
For standard bookings the vehicle is assigned for you. For a specific or premium vehicle, submit a Custom request and we will confirm availability and price.
How long will my chauffeur wait for me at the airport?
Your booking includes free waiting time after your driver arrives. Your confirmation shows exactly how much.
Can I cancel or change my booking?
You can cancel free of charge up to the free-cancellation window before pickup. After that, a late-cancellation fee applies. Your booking page shows what would apply right now.